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Terms and Conditions

Terms and Conditions

Acceptance of the Terms of Trade

  1. These Terms of Trade apply to you, an individual who is not acting as a commercial entity, for the purchase of the Products on the website. You and DK Distribution agree that these Terms of Trade will, together with the order, as accepted by DK Distribution, the Terms of use and the Privacy Policy, constitute the whole agreement between you and DK Distribution.
  2. Please read these Terms of Trade carefully as they contain important information, including information on warranties and limitations of liability. By placing an order through the website you acknowledge that you have read and accepted these Terms of Trade.

Amendment to the Terms of Trade

  1. DK Distribution has the right to amend these Terms of Trade from time to time to comply with law or to meet its changing business requirements. Any amendments to the Terms of Trade will apply to any order registered after the amended Terms of Trade come into effect and are posted on the website.

Definitions and Application

  1. In these Terms of Trade, DK Distribution is the trading name, “you” and “your” means you, the individual who is ordering the Products, the “Products” means the DK Distribution products which may be ordered on the website and the “Product Subtotal” means the sum of the price of each Product ordered as indicated on the website at the time of submitting the order.

Geographic area

  1. The online sale of the Products offered on website is intended only to individuals who are residing within Ireland and for delivery within this geographic area only – International enquires will be passed on to the relevant company to follow up directly.


  1. The Products covered by these Terms of Trade are those presented on the website, subject to availability.
  2. DK Distribution will use its best efforts to ensure that any photograph of any of the Products presented on the website is as accurate as possible. Please note, however, that the representation of the Products as produced by your computer screen may differ from the exact Product.

Delivery Policy

  • Orders will be delivered either by Fastway courier service each of which will require a signature upon receipt.
  • If there is no one available to sign for the goods the courier will leave a card with details of how you should contact them.
  • You can provide an alternative delivery address where there will be somebody available to sign for delivery.
  • If the delivery is not signed for courier will leave a card for you to re-arrange delivery (within same postal code area). Due to the increasing costs of transport, courier services will now make only one further attempt to deliver your order, after which there may be a charge for any further attempts.
  • If you fail to contact them to arrange re-delivery your parcel will be returned to DK Distribution as undeliverable. Should your parcel be returned to us, there will be a further delivery charge to re-send your order.
  • Please note that courier delivery services are normally only available Monday to Friday inclusive, between the hours of 9am and 5pm. Orders usually arrive within 1 – 3 business days of despatch.
  • During the lead up to, and after holiday periods parcel delivery may slow down or be delayed, so please bear this in mind if you are placing an order just before Christmas, or near to a Bank Holiday period (please note: we are closed from the Christmas to New Year holiday period, inclusive).
  • Orders placed during this period will not be dispatched until after the first working day, following the finish of a holiday period.
  • Cost of delivery is €2.95 for orders under €25 and FREE for over €25. Professional/Trade order delivery costs are €6.20 ex VAT as a flat rate charge on orders under €500 ex VAT and FREE for orders over €500 ex VAT.


  1. To submit an order for Products you must:
    (a) create an account with DK Distribution on the website by registering your details and creating a password which will be associated to your username (the email address which you have indicated); and
    (b) complete and submit the online order through your online account.
  2. DK Distribution reserves the right to refuse any order. In such case, DK Distribution will notify you as soon as reasonably practicable, providing you with the reasons for such refusal, and refund to you any payment in full.
  3. Once DK Distribution has accepted your order these Terms of Trade will become binding on you and DK Distribution.

Prices and Payment

  1. All prices on the website are in pound sterling and are inclusive of VAT. Any change in the VAT rate may be applied to the Products. Prices are subject to change without notice. The price applicable to any order is the price indicated on the website at the time of submitting the order.
  2. The amount payable to DK Distribution for an order will be the total of the following amounts:
    (a) the Product Subtotal;
    (b) the cost of delivery as stated above
  3. You must pay the order amount by either Visa, MasterCard, Visa Debit, PayPal at the time of submitting the order. Payments will be made through the secure payment system, which uses the SSL “Secure Socket Layer” protocol, so that all information is encrypted by software and no third-parties may have access to this information during the processing of your payment for the Products.


  1. DK Distribution will only be responsible for loss or damage you suffer that is a natural and foreseeable consequence of DK Distribution breaching its obligations under these Terms of Trade, but DK Distribution is not responsible for loss or damage that was not foreseeable, such as for damages resulting from the your use of the Internet including the loss of data, any intrusion, virus, service disruption or other unintended issues
  2. DK Distribution reserves the right, in its absolute discretion, to take any of the following measures if you fail to make a payment in accordance with these Terms of Trade;
    (a) withhold the supply of and dispose of the Products requested in the order, and/or
    (b) refuse to deal further with you, and DK Distribution will not be liable to you for any loss or damage directly or indirectly resulting from any such action.You have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.
  3. The Products are supplied for domestic and private and professional use only. DK Distribution shall not be liable for any losses relating to any business of yours, for example, lost revenue, income or profits, lost data or any interruption to your business.
  4. You must follow any instructions DK Distribution may give you in relation to the safe use or storage of the Products. DK Distribution will not be responsible for any damage to the Products which is caused by your failure to follow these instructions.
  5. There are certain responsibilities which DK Distribution cannot exclude by law and nothing in these Terms of Trade limits any liability of DK Distribution to you for death or personal injury resulting from negligence. Subject to the following “Warranty” clause, and to the fullest extent permitted by law, the liability of DK Distribution for any loss or damage suffered by you as a result of DK Distribution breaching its obligations under these Terms of Trade or other duty is limited to a refund or replacement of the relevant Products.


  1. As a consumer you have certain legal rights, including legal rights relating to any Products that are faulty or not as described. For further information about your legal rights, contact your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms of Trade will affect these legal rights.
  2. If you receive a Product that is not of satisfactory quality, you can contact DK Distribution for a replacement or, where this is not possible, for a refund.

Refunds and Returns

  1. Only Products purchased on the website can be returned to DK Distribution for a refund or an exchange. Products purchased in specialty retailer or elsewhere must be returned to their original place of purchase.
  2. Should you make an error when ordering online, DK Distribution will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
  3. You are responsible for the shipping costs incurred when sending the Products back to DK Distribution. The shipping charge will be payable if the subsequent refund reduces the original order amount.
  4. Should a Product be damaged while it is being shipped to you, DK Distribution will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent Products and a refund will be issued through the method used for payment.
  5. In all cases, original proof of purchase must be provided and Products must be returned within 5 days of receipt for DK Distribution to process any refund or exchange. Please contact in advance of your intention to return or exchange a Product, so that DK Distribution staff can assist you with a smooth transaction.
  6. Please retain your postal receipt until you are certain your parcel has been safely received by DK Distribution. We may need to see this if we fail to receive your package.
  7. We will do our best to process returns within 10 working days of receipt and a refund will be issued through the method used for payment.

Force Majeure

  1. If DK Distribution is delayed or hindered in or prevented from performing any of its obligations under any order by reason of any event or circumstance beyond its reasonable control, DK Distribution will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

Personal data

  1. Information provided by you for the order of the Products will be automatically processed by DK Distribution. Please refer to our Privacy Policy  for further information on the processing of your personal data.

Other Important Terms

  1. DK Distribution may transfer its rights and obligations under these Terms of Trade to another organisation.
  2. These Terms of Trade are between you and DK Distribution only. No other person shall have any rights to enforce any of the terms of these Terms of Trade.
  3. If any term in these Terms of Trade is found to be illegal, invalid or unenforceable by any court or competent authority, the remaining terms will remain in full force and effect.
  4. If you break these Terms of Trade and DK Distribution takes no action, this does not mean that DK Distribution has waived its rights against you. You will still have to comply with these Terms of Trade. Any waiver must be agreed by DK Distribution in writing.

Applicable Law

(a) Terms of Trade are governed by Irish law and any dispute or claim arising out of or in connection with their interpretation or execution will be subject to the non-exclusive jurisdiction of the Irish courts; or

(b) Northern Ireland, these Terms of Trade are governed by Northern Irish law and any dispute or claim arising out of or in connection with their interpretation or execution will be subject to the exclusive jurisdiction of the Northern Irish courts.

(c) The information contained in this document apply to the online sale website directed by DK Distribution.